Shipping policy
Order Processing:
- Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates:
- We offer various shipping options at checkout, including standard and express shipping.
- Shipping charges for your order will be calculated and displayed at checkout.
Shipping Time Estimates:
- Standard Shipping: 2-4 business days
- Express Shipping: 1-2 business days
Custom Orders:
- Custom orders require additional processing time. Please allow an extra 5-7 business days for the creation an the customization of your items before they are shipped.
- you will receive a notification once your custom order has shipped, including tracking information.
Free Shipping:
Free Standard shipping on orders over $50. This offer is only valid for orders shipped within the continental United States.
Order Tracking:
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order on the carrier's website.
Shipping to P.O. Boxes:
Some carriers have restrictions on shipping to P.O. Boxes. Please provide a physical address to avoid any delays in shipping.
Damages and Issues:
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Lost or Stolen Packages:
We are not responsible for damaged, lost or stolen packages. If your package is damaged, lost or stolen, please contact the shipping carrier for further assistance.
Returns and Exchanges:
Please refer to out Return Policy for detailed information on returns and exchanges.
Contact Us:
If you have any questions or concerns about your shipment, please contact our customer service team at jjujuandvivi@gmail.com .