Refund policy

At Juju and Vivi, we are dedicated to ensuring your satisfaction with our children's apparel and accessories. If you are not completely satisfied with your purchase, please review our return policy below.

 

ELIGIBILITY FOR RETURNS

  • Time Frame: Items must be returned within 14 days of the purchase date.
  • Condition: Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

NON-RETURNABLE ITEMS 

Certain items are non-refundable for hygiene reasons, including:

  • Undergarments
  • Swimwear (if the hygiene seal is broken)
  • Personalized or custom-made items 
  • Final sale items 

RETURN PROCESS

  1. Initiate a Return Request: Email our customer service team at jjujuandvivi@gmail.com to initiate a return. Include your order number , reason for return, and pictures of the items in their original packaging.
  2. Approval and Instructions: Our team will review your request and send you a return authorization and instructions on how to return your items if approved.
  3. Prepare Your Package: Securely pack the item(s) in the original packaging or a suitable alternative, ensuring all tags are attached.
  4. Shipping: Customers are responsible for paying the shipping cost for returning items . Ensure the package is tracked and insured, as we are  not responsible for lost or damaged returns.
  5. Inspection and Processing: Once we receive your return, it will be inspected to ensure it meets our return policy criteria. You will be notified of the approval or rejection of your return.

REFUNDS

  • Approved returns will be processed, and store credit will be issued to you within 7-10 business days
  • Original shipping charges are non-refundable.
  • The cost of return shipping will not be refunded.

EXCHANGES

We do not offer direct exchanges. If you need a different size, color, or item, please return the original item and place a new order.

DEFECTIVE OR DAMAGED ITEMS

If you received a defective or damaged item , please contact our customer service immediately at jjujuandvivi@gmail.com.Provide your order number and a description of the issue, along with pictures of the defective or damaged item. We will arrange for a replacement or store credit at no additional cost to you.

CONTACT US 

For any questions or concern about our return policy, please contact our customer service team:

  • Email: jjujuandvivi@gmail.com
  • Business Hours:  Monday-Friday, 8am to 3pm

Thank you for shopping with Juju and Vivi. We appreciate your business and strive to provide the best shopping experience for you and your family